Here at BSG we want our customers to know that pest control is taken very seriously. We strive to take every precaution to make sure the products we provide are as pest-free as humanly possible. However, as is the case with any food handling facility, there will be times when pests still become an issue. In these cases we ask our customers to please notify us as soon as pests are detected.
In the event that a pest issue arises, it’s important to first notify BSG so we can help correct the problem, and secondly to review in-house storage and handling procedures to reduce the chances that a pest problem will reoccur.
1. Let us know
Notify the distribution warehouse that you have a pest issue and what you believe the pests are. If you’re not sure which warehouse your order originated from, please contact your customer service representative or sales manager.
When you contact the warehouse, please have the following:
- A sample of the pest and a sample of the product it was found in – put these in a plastic bag or other sealable container so we can have it analyzed.
- The original “Bill of Lading” from the shipment when you received this product.
- The lot code on the product bag or tote.
2. Review storage and handling procedures
Some simple precautions will help minimize the chances of a pest issue in your facility:
Regulate temperature and humidity. Moisture is one of the most important considerations. Most pests need moisture and will gravitate towards it. If your products can be stored in a cool and dry environment, this will help immensely.
Once opened, use ASAP. Open bags or totes must be used in a timely fashion. Bags or totes left open or not properly sealed are an open invitation to an infestation.
Minimize storage time. Length of time in storage is another consideration. Barley and even more so wheat, are very hydrophilic. They will easily take on moisture and attract pests that can then migrate to your brewing ingredients. You want to order product in quantities or lots that you know you will use in a reasonable amount of time. The longer grain sits in storage, the better the chances are that an infestation will occur.
Early detection is key. Inspect your products on a routine basis to detect a pest event, and if an infestation is found, segregate the product so it doesn’t spread. BSG will pay to have Ecolab come to your facility as a third party, to inspect the product and your facility. They will be able to identify the pest and help you take the proper steps to decrease the chances of any further infestation.
Keep it clean. Finally, sanitation is paramount. By making sure you eliminate other food sources (i.e. dust, food, open waste containers) you will greatly decrease your chances for infestation.
In conclusion, we know that no matter what BSG or our customers do to avoid a pest event, there is always a chance that one will occur. BSG promises we will do everything we can to work with you to resolve it, to make sure you are satisfied with our product, and we look forward to continuing our relationship with you, our valued customer.