Contact Us

General Information

Phone: 1.800.585.5562 | Address: 474 Technology Way, Napa CA 94558

Become a Customer

Visit our Become a Customer page and download the application. 

Sales Team

Customer Service & Ordering

Pricing:

• Single unit pricing is available on our website, or by calling your sales rep or our 800 customer service line.

• All pricing is F.O.B. originating warehouse.

Special Order Items: 

• Some items on our websites and in our catalogs are designated "special order" with an asterisk (*). These items may require extended lead times and minimum order quantities. Contact your CSR or Sales Manager for more information.

Price quotes & bids:

• For larger consolidated harvest orders please contact your sales representative or call the 800 number for a competitive bid, or go to www.bsgwine.com and submit your request for quote on the customer page.

Prepayment options:

There are several payment options for our prepay customers:

• Credit Card (Visa/Mastercard, American Express, and Discover)
• Wire Transfer, check or money order
• Fax Check (Our fax number is 952-224-1390; please write “BSG is authorized to cash” in the memo area.)

Credit:

A credit application with a bank authorization must be completed in order for credit to be established. For new customers, please allow 1-2 weeks for credit approval upon receipt of the completed credit application. Prepayment may be required. Failure to comply with credit terms may result in revocation of credit privileges. All dealings between parties shall be governed by and interpreted in accordance with the laws of Minnesota. 

Freight:

Freight terms are “Prepay and Charge”, unless otherwise instructed.

The following items need to be requested at the time of order and may have an extra charge:

• Specific delivery dates and times
• Lift gate service
• Pallet Jack service 

Customer Pickup Information for all BSG Warehouse Locations:

  • Hours: 9:00am - 4:00pm, Monday-Friday
  • 24 hour notice required
  • Less than 1 pallet orders - same day with 2 hours notice (please have your Customer Service Representative contact your warehouse) 

BSG offices and warehouses are closed on the following U.S. holidays:

  1. President’s Day
  2. Good Friday
  3. Memorial Day
  4. Independence Day
  5. Labor Day
  6. Thanksgiving + Day after Thanksgiving
  7. Christmas Eve + Christmas Day
  8. New Year’s Eve + New Year’s Day
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